All of our products are carefully inspected before they are shipped. Used products cannot be returned or refunded. However, if your product was damaged during shipment, we will process a replacement or refund if photographic proof is submitted to us within 7 days of delivery.
You may return your unused products for a full refund of your purchase price, minus shipping within 14 days of delivery. The customer is responsible for paying return shipping charges.
To be eligible for a return, your item must be in the same condition that you received it,unused, and in its original packaging.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will process a replacement or refund if photographic proof is submitted to us within 7 days of delivery.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.