Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@milanmonetluxe.com

Candle Care

Your first burn is extremely important because it sets the tone for subsequent burns. When you burn your candle for the first time, burn it until the wax reaches the edges. Typically, this can take 4-5 hours. Allowing the wax to meet the edges will ensure your candle has a full melt pool, which helps to give off the most scent. After this initial burn, try to continue to let the wax reach the edges to prevent tunneling. For more tips on taking care of your candles visit our December blog post titled 'Caring for Your Candles.'

Keep the container size and room size in mind. The wider the diameter, the stronger the fragrance will be. Our Everyday Luxe line of candles are smaller, so they are more sufficient for a bedroom, bathroom, or office. We are currently working on making larger candles for those with a larger living space as these require a candle with a wider diameter to fill the room with fragrance.

General Info

Many of the candles being sold today, are made with paraffin wax. Paraffin wax is preferred because it can handle more fragrance oil - making the candle smell stronger. The downside is the toxins. Ever notice the black soot around the edge of your candle jar? Well that soot contains some of the same toxins found in diesel fuel. On the other hand, soy wax comes from the soybean plant, and is completely natural. It's unable to hold as much fragrance, and can leave an uneven surface top on the candles after it's burned. But this makes soy wax, the safer option for all candle lovers. 

All of our candles are hand-poured and  packaged in the U.S.

Our Candles

Burn hours can vary based upon the collection. Typically our candles burn from 30-45 hours. We try to include our burn times within each of the candle descriptions. 

Fragrances and their strengths are personal and subjective. What may seem to be an acceptable scent throw to us may not be as strong to others, or may be very strong. Please keep this in mind when ordering & reviewing. We always use the highest amount of fragrance oil to soy wax when making our candles. 

Our scented candles are made with 100% soy wax, braided cotton wicks, and scented oils. We pride ourselves on simple, non-toxic materials. Just wax, wick, and scent with no other additives or dyes. 

Shipping/Returns

Processing time for orders is 3 business days (business days do not include weekends or holidays). These times may be extended during holidays. Once shipped, delivery time within the United States is 3-6 days. We do not offer expedited shipping at this time. All orders are shipped via USPS.

FREE US SHIPPING on all orders sub total $100+
$4 Flat Rate Shipping on all orders sub total $0-$15.99
$7.95 Flat Rate Shipping on all orders sub total $16-$19.99
$8.95 Flat Rate Shipping on all orders sub total $20-$50.99

$9.95 Flat Rate Shipping on all orders sub total $51-$100

All of our products are carefully inspected before they are shipped. Used products cannot be returned or refunded. However, if your product was damaged during shipment, we will process a replacement or refund if photographic proof is submitted to us within 7 days of delivery. 
You may return your unused products for a full refund of your purchase price, minus shipping within 14 days of delivery. The customer is responsible for paying return shipping charges.  Please complete the contact us form or email us at hello@milanmonetluxe.com for further details.